What to prepare before requesting a transport quote

A good quote request answers the questions a driver would otherwise have to ask. Include the details below so the reply can address your actual route, luggage and timing.

The checklist

Where from, and where to. A hotel or place name is fine; an exact address or a pin on the map is better, especially for private homes. For an airport pickup, give the airport name shown on your flight itinerary.

When. The date and time in Sri Lanka time. For an airport pickup, include your flight number and scheduled landing time.

Who and what. The number of passengers, children’s ages if you’ll need child seats, and your luggage: large suitcases, smaller bags and anything bulky.

The shape of the day. Is it one way or a return? Do you want stops on the way? If it’s a return, when should the driver collect you again?

Anything else. Accessibility needs, a preferred vehicle, or a time you absolutely have to arrive by.

Compare the whole quote

Ask for a quote for the complete agreed route, with the same passengers, luggage and stops in every comparison. Request written clarification of:

• Vehicle: the proposed vehicle and its suitability for your group and bags.
• Route: the exact pickup, final address and any return journey.
• Inclusions: whether tolls, parking and agreed waiting are covered.
• Changes: how an extra stop, a delayed arrival or a revised route affects the quote.
• Longer journeys: any overnight arrangements for the driver that affect the total.

A return journey needs its own timing and waiting instructions. Do not assume a one-way quote includes the return, or that doubling it gives an agreed price.

If connecting with a train, send the actual station and confirmed service details. The official railway FAQ explains reservation arrangements and links to the timetable. A planned train ride and a confirmed ticket are different things; let the transport provider know which you have.

Keep the request clear

Separate essential requirements from preferences. A required arrival time or suitable child restraint needs an explicit response. A preferred comfort stop may be easier to adapt. If part of your route is still undecided, say so and ask what information is needed for a useful quote.

Do not include passport scans or payment details in an initial transport enquiry. A route, contact details and group requirements are enough to begin the discussion.

What happens next

1. You send the details — through the journey planner, the contact form or WhatsApp.
2. Ask for a reply confirming the proposed vehicle, price and any outstanding questions.
3. Confirm availability, inclusions and the provider’s next steps directly. An enquiry or quote request does not reserve a vehicle.