Who handles your enquiry
LUNA Living is run by LUNA Living Sri Lanka, which handles your enquiry. For privacy questions, contact us through WhatsApp at +94 74 367 2819.
Information you choose to share
Forms request the details needed for your enquiry: name, contact details, stay or journey dates, guest or passenger counts, luggage, route, interests and your message. Form values remain on the page until you submit or navigate away. Submitting them, or pressing a form’s “Enquire on WhatsApp” button, sends them to our server. When configured, we store the enquiry for follow-up and/or send it to the configured email or enquiry provider. Success is shown only after storage or provider acceptance.
When you send a form, your enquiry is saved in LUNA Living’s private enquiry system so we can reply. When you press a form’s “Enquire on WhatsApp” button, the same system keeps the message prepared for WhatsApp and any name or contact details you typed, so we can follow up even if you decide not to send it. Either way it is visible only to signed-in LUNA Living staff, together with the page you used and, only if you accepted analytics, the campaign tags of your visit. Nothing is saved while you type.
WhatsApp links include the message shown in the form. Opening the link shares that prepared message with WhatsApp; you choose whether to send it. WhatsApp has its own privacy policy.
Maps and availability
When configured, location searches, selected locations and routing requests are processed through Google Maps services to resolve places and estimate road journeys. Interactive maps load when used. Stay dates require direct confirmation; there is no public live calendar.
Security and service providers
Our server uses temporary IP-based request limits and submission identifiers to reduce abuse and duplicate messages. We do not intentionally log enquiry text or contact details. The hosting provider may keep request and security logs. If enabled, Cloudflare Turnstile verifies submissions. The owner must confirm the selected hosting, delivery and security providers and their retention settings before launch.
Analytics and storage
Optional analytics stays off until accepted. Events are limited to general actions such as opening a WhatsApp or email link or requesting an estimate; form messages and precise routes are not included. See our cookie policy to change your choice.
Your experience shortlist
If you choose to bookmark an experience, this website stores only its identifier in your browser’s local storage. It is not linked to your name, enquiry or booking and is not sent to LUNA Living. The shortlist stays on that browser until you remove the bookmarks or clear this site’s browser data. You can remove each bookmark in the experience explorer. Storage may be unavailable in some private browsing modes.
Retention and your requests
An enquiry retention and deletion schedule has not yet been confirmed by the owner. Contact us to ask about access, correction or deletion of information shared with LUNA Living. We will need enough information to identify your enquiry. Requirements for transaction records and any applicable legal rights must be reviewed with the final operator details.